Senior Service Manager

Our client provides services to several NATO frameworks. We are partnering with our client to secure a Senior Service Manager, who is able to be on site a minimum 50% of the time at NATO's Wallonia location (e.g. 1 week office / 1 week remote or 2-3 days per week office/remote).

• You must already hold a national security clearance as a minimum.

• Current NATO clearance is ideal but not a must.

Tasks include, but not limited to:

• Managing the Deployable infrastructure as a service and ensuring system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer.
• Manage the Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for.
• Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements.
• Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission.
• Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution.

Experience required, but not limited to:

• Service Management: ITIL Foundation and Intermediate.
• Certifications in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions.
• Sound experience in IT services engineering, planning, operations, maintenance and management.
• Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor; - Sound experience on the Configuration Management and Change Management processes and tools.
• Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution.
• Managing small-scale projects for the implementation of services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
• Experience in roles with requirement to display report writing and presentation skills.